Privacy policy for Resilient Support
At Resilient Support, we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and protect your personal information when you use our Resilient Support website to connect support workers and aged care recipients in Adelaide, Australia.
Our commitment to your privacy
Your privacy is paramount to us. We understand the sensitive nature of the information you share when seeking or providing aged care services. We are dedicated to maintaining the confidentiality and security of your personal details, ensuring a safe and trustworthy environment on our platform. The most sensitive information we handle includes your name, address, and phone number.
Information we collect
To facilitate the matching of support workers with care recipients, we collect various types of personal information. For both support workers and those looking for care, this typically includes your names, contact details (such as phone numbers and email addresses), and relevant health information necessary to provide appropriate care. This data helps us ensure suitable and safe matches for all parties involved.
How we use your information
The personal information we collect is primarily used for billing purposes and to continuously improve our services. By understanding your needs and feedback, we can refine our matching process and enhance the overall experience for both care recipients and support workers. We strive to make our platform more efficient and effective, always with your best interests in mind.
Information sharing and disclosure
We understand the importance of your trust. Personal information collected through Resilient Support will only be shared with the person's provider when necessary to facilitate the requested services. We do not sell or rent your personal information to third parties for their marketing purposes. We ensure that any sharing of information is done securely and in compliance with Australian privacy laws.