Your questions answered

We understand you might have questions about our services and how we can best support your needs. Below are answers to the most common queries, designed to provide clarity and help you make informed decisions.

Frequently asked questions

At resilinet Support, we are committed to transparent and accessible care. Our goal is to empower you to maintain independence. Here are some of the key questions we often hear, with straightforward answers.

How much do your services cost?
Prices for our services start from $70 per hour. Transport is charged at a set fee per kilometre.

What services do you offer?

Support workers can assist with shopping, laundry, light housework and social assistance. We are also provide transport for medical appointments, shopping, and social outings.

Can I use your services if I am self-managed?
Yes, all our services are available to self-managed participants.

Can I use your services if I am plan-managed?
Yes, all our services are available to plan-managed participants.

Can I use your services if I do not have a package and am self-funded?
Yes, all our services are available to private participants who are self-funded.

Do you provide transport for medical appointments?
Yes, support workers can provide transport for medical appointments, shopping, and social outings.

Can I have someone to take me shopping?
Yes, support workers can assist with shopping.

Are your support workers qualified?
Yes, all our support workers are verified and have the appropriate qualifications.

How do I pay for the services?
Invoices are sent to your provider regarding services.

How quickly can services be set up?
Services can typically be set up within 7 to 14 days.

We are here to help you maintain your independence

The team at Resilient Support Services looks forward to assisting you. We are dedicated to providing the support you need to live life on your own terms. Connect with us today to learn more.